Buying a new Television is not a problem for you now, Supportly provides 24x7 assistance for Television Support and Setup by our highly trained technician. Download Supportly app, register your problem with us and get instant help in television setup, problem resolution in already installed television, updates and television integration.
If you encounter one of these issues while performing network diagnosis on an Android TVTMLCD TV, check troubleshooting for error 1107, 2123, 3218, 5010, or 7003 instead.
To awaken the Set-Top box from standby, press the power button on the remote control.
1. You are using your DVD player to watch TV.
2. The AV connection is incorrect.
3. The connections are correct, however there is no external AV source connected to the TV.
4. There could be damaged, broken, or missing cable connections.
The AV connection is incorrect.
1. Use your remote to select AV.
2. Verify the STB's AV connection.
3. Verify the AV connection on the TV.
4. The connections are correct, however there is no external AV source connected to the TV.
5. There could be damaged, broken, or missing cable connections.
6. Check all of your connections, then call or consult with us.
You can check the status of your TV, router, and internet connections on the Network Status screen.
A red X denotes a lack of connectivity, while blue dots indicate a connection.
Case 1: You should verify both the TV and the router if they are not connected.
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