Television Setup and Support
Buying a new Television is not a problem for you now, Supportly provides 24x7 assistance for Television Support and Setup by our highly trained technician. Download Supportly app, register your problem with us and get instant help in television setup, problem resolution in already installed television, updates and television integration.
Resolution for all Television Issues
- Television Setup
- Television having no sound/picture
- Vertical lines across the screen
- Flickering issues in the screen
- Non working of Television Remote
Frequently asked questions
Why is the TV unable to access the Internet?
If you encounter one of these issues while performing network diagnosis on an Android TVTMLCD TV, check troubleshooting for error 1107, 2123, 3218, 5010, or 7003 instead.
My set-top box won't connect to my TV; why?
To awaken the Set-Top box from standby, press the power button on the remote control.
1. You are using your DVD player to watch TV.
2. The AV connection is incorrect.
3. The connections are correct, however there is no external AV source connected to the TV.
4. There could be damaged, broken, or missing cable connections.
How should I proceed if my TV won't connect to AV?
The AV connection is incorrect.
1. Use your remote to select AV.
2. Verify the STB's AV connection.
3. Verify the AV connection on the TV.
4. The connections are correct, however there is no external AV source connected to the TV.
5. There could be damaged, broken, or missing cable connections.
6. Check all of your connections, then call or consult with us.
How can I tell whether my TV has an Internet connection?
You can check the status of your TV, router, and internet connections on the Network Status screen.
A red X denotes a lack of connectivity, while blue dots indicate a connection.
Case 1: You should verify both the TV and the router if they are not connected.
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“It was very good help. I am happy that Supportly called me and fix my problem. I had a problem with my display driver. It was crashing after I use few sites or I play games and I need to restart my computer every 15 or 20 minutes but hopefully will be ok and the computer will run ok.“