wifi and network support

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wifi and network support

Wifi and Network Support


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connect your devices to your home network

  1. Connect your devices to your home network.
  2. Make sure you have the right password for your router or modem.
  3. Make sure that you have a good wifi connection and check it often, especially if you're in an area of poor cell service (or no service at all).
  4. Check that everything is working properly: check for errors in the messages sent by your computer, make sure the lights on your modem/router are lit up when plugged in, etc...

access your router from the web

To access your router's web interface, use a web browser. The IP address of the router can be found in its manual or by typing it into any search engine. You will need to use the default user name and password that was set up when you purchased the device. If for some reason you cannot log in to your router's interface, resetting it is an option that should be considered before contacting support for help troubleshooting further issues with Wi-Fi connectivity

hardware firewall settings

You can change the firewall settings from the Settings tab in your router's admin panel.

  1. Change the port numbers for incoming connections, outgoing connections, and for port forwarding (to allow you to access particular ports on another device).
  2. Select "Allow connections from" and then enter IP addresses or domain names that you want to allow access from (more on this below).

You should also change your WAN security type so that it allows only LAN traffic; if you don't do this, anyone with malicious intent can connect directly through their own connection rather than needing to go through your router first.

security logs and alerts

  1. Logs and alerts are important for security.
  2. What to look for in logs.
  3. How to use the logs effectively.

activating remote administration

You can enable remote administration on the following devices:

  1. Macs running OS X 10.8 or later
  2. PCs running Windows 7 or later (you'll need to be in a network with those computers)

If you want to access the admin panel, follow these steps:

  1. Go to in your web browser and log in with any credentials that were created during setup. If this is the first time connecting a device to your Wi-Fi network, then it will ask you for one or more passwords so that you may connect without having previously been added as an administrator in this group.
  2. Once logged in, click on "Network & Sharing Center" from within Control Center on both Macs and PCs—or select Start > Control Panel > Network and Internet > Network Connections from Windows 7; System Preferences > Network Settings from OS X Lion 10+. The "Network & Sharing Center" window should open automatically once opened via any method described above; if not then look for its icon at left edge of screen near title bar (it looks like three overlapping circles). From there simply click on "Set Up A New Network".

configuring port forwarding

Port forwarding is a way to make your router forward traffic to a specific device. This can be used for many purposes, such as accessing devices on local networks from the internet or accessing servers on local networks from the internet.

To configure port forwarding for WiFi clients:

  1. Go to "WLAN Security" in the AppBar at the top of the screen (1).
  2. Select "Port Forwarding" (2).

general troubleshooting for wifi issues

If you are experiencing a connectivity issue, the following steps can help troubleshoot the problem.

  1. Make sure that your router is plugged in and turned on.
  2. Ensure that your modem is connected to a power source and working properly (it should beep when it powers up).
  3. Check for interference from other devices such as cordless phones or baby monitors if possible.

call us for immediate support at 1-800-555-5555.

For immediate support, please call us at 1-800-555-5555. We can help fix your internet problems over the phone.

we can help fix your internet problems over the phone

  1. Call us for immediate support at (+1) 855-748-0653.
  2. We can help fix your internet problems over the phone.


We can help you fix your internet problems over the phone.

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