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if you become lost or frustrated.
Receive assistance from a live expert right away.

  • Update Account Information
  • Technical Support
  • Recover Account
  • Refund or Suspicious Charges
  • Account issues
  • Apple ID issue
  • Software update issue 
  • Virus or malware issue 
  • Network or connectivity issue
  • Issues with app download
Supportly app tech assist support services

Frequently asked questions

Can I install Office on my Mac?

Yes.Office applications available for a Mac are Word, Excel, PowerPoint, Outlook,and OneNote. The Publisher and Access applications are not available for Mac. Current Office application versions for Office 365 are Office 2016 for both Windows and Mac.

Where will my email and documents be stored once I am using Office 365?

Microsoft's "cloud" servers will safely store your emails and documents. These servers are guaranteed to be housed in the United States.

What are the benefits of using Office 365 for email and calendaring?

- Enhanced SPAM, malware, and virus protection.
- Enhanced fault tolerance fore-mail due to power outages, natural disasters, and localizedevents.
- Increased e-mail storage of upto 50GB per user (current limit 2GB per user).
- Increased e-mail archiving storage of up to 50GB per user (current limit 1 GB per user).
- Service availability of 99.9 percent for online e-mail services.

How is Office 365 different from Microsoft Office?

"Office 365" refers to subscription plans that include access to Office applications plus other productivity services that are enabled over the Internet, such as Lync web conferencing and Exchange Online hosted email for business, and additional online storage with OneDrive."Microsoft Office" is the name Microsoft still use for their productivity software. Office suites have traditionally included applications such as Word, Excel, PowerPoint, and Outlook. All the new Office suites (for example, Office Standard 2013) include the latest versions of these applications. These suites can be installed on only one PC and do not come with any cloud-based services included in Office 365.

What is the size of my mailbox in Office 365?

The current service is 2 GB, now with 365 the mailbox is 50 GB.

Don’t take our word for it

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Sara Moore

Los Angeles, CA

“I contacted Supportly because of the issues in my laptop, the technicians were very good and solved my issues instantly.
Thank You Supportly.“

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Testimonial - App X Webflow Template

Robert Watson

Manhattan, NY

“My printer stopped working in the middle of the night and I had my presentation the next day. Thankfully Supportly provides 24x7 services, I recommend Supportly to everyone.“

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Mike Warren

San Francisco, CA

“Supportly fixed a network issue that's been persisting for a year while explaining what it would take to correct and prevent it. They were efficient and worth the price. Would use his service again..“

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Kathie Corl

San Diego, California

“Experience was good and computer seems to be running faster now. Also internet connection is better... Technicians at Supportly are really good and they're very helpful. I will recommend Supportly to my friends also.“

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Emma Wilson

Los Angeles, CA

“Had problems with Windows audio. Chris helped me check for all the appropriate drivers and hardware requirements before (surprise) everything. Just needed a reboot. He was patient and helpful, and I definitely plan on calling his team again for help in the future.“

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James Carden

Manhattan, NY

“Very pleased with service received from technical team of Supportly when purchasing our support plan and McAfee virus software. They performed installation on 5 of our computers. It went very smoothly and we are so far very satisfied with the experience. I definitely would recommend to others looking for remote technical support..“

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Vincent Brown

San Francisco, CA

“Support with computers and printers. I appreciate the professionalism and expertise of Supportly. They possess clarity and patience. I have been a customer to Tech Support Expert since 2015. I feel most welcomed to call any time knowing I will receive expert advice. Thanks Team.“

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Mia Cooper

San Diego, California

“It was very good help. I am happy that Supportly called me and fix my problem. I had a problem with my display driver. It was crashing after I use few sites or I play games and I need to restart my computer every 15 or 20 minutes but hopefully will be ok and the computer will run ok.“

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